We aim to process, create, and deliver all digital products and creative orders as efficiently as possible. This Digital Delivery Policy explains how graphic design, custom artwork, and other digital products purchased through our website are processed and delivered.
Order Processing
Orders are generally reviewed and processed within 1–3 business days after payment and all necessary project information have been received.
Custom artwork and graphic design projects may require additional production time depending on the complexity of the design, project requirements, number of requested elements, and current workload.
Orders placed on weekends or public holidays may begin processing on the next business day.
Custom Artwork & Graphic Design
Our services may include custom portraits, character artwork, illustrations, logos, emotes, banners, streaming graphics, social media designs, digital graphics, and other custom creative work.
For custom orders, customers may be required to provide information such as:
- Design instructions
- Reference images
- Preferred colors
- Text or names to be included
- Required dimensions or file sizes
- Style preferences
- Other information necessary to complete the project
Production time may begin after we have received all information reasonably necessary to start the project.
Delays in providing required information, references, feedback, or approvals may result in a corresponding delay in completion and delivery.
Digital Delivery
All products and services offered under this policy are delivered digitally. No physical product or parcel is shipped unless specifically stated otherwise on the applicable product page.
Completed digital products may be delivered through:
- Customer account
- Secure download link
- Cloud storage link
- Website download
- Other electronic delivery methods communicated to the customer
Customers should provide a valid and accessible email address and accurate contact information when placing an order.
Estimated Delivery Time
Delivery times vary depending on the type and complexity of the digital product or custom artwork.
Premade or ready-to-download digital products may be available shortly after successful payment.
Custom artwork and graphic design orders require production time. Any estimated completion or delivery timeframe provided on our website, product page, order confirmation, or customer communication is an estimate unless specifically agreed otherwise.
We make reasonable efforts to complete orders within the communicated timeframe, but delivery times may occasionally be affected by project complexity, requested revisions, customer response times, technical issues, or circumstances outside our reasonable control.
Drafts and Revisions
For eligible custom projects, we may provide drafts, previews, or proofs before final delivery.
Customers are responsible for reviewing drafts and providing clear feedback within a reasonable period.
If revisions are included with the purchased service, they will be completed according to the applicable package or project terms.
Revision requests that substantially change the original concept, scope, style, composition, or project requirements may require additional time and may be subject to additional charges.
Final File Delivery
After the project is completed and any required approval has been received, the final digital files will be delivered electronically.
Available file formats may vary depending on the product or service and may include formats such as PNG, JPG/JPEG, PDF, SVG, or other formats specified in the product description or project agreement.
Source or editable files are only included when specifically stated as part of the purchased product or service.
Incorrect or Missing Digital Files
If you receive an incorrect, incomplete, corrupted, or inaccessible digital file, please contact us as soon as reasonably possible.
Please provide your order number and a description or screenshot of the issue where applicable.
Once the issue has been verified, we may resend the file, provide a corrected version, replace the affected file, or provide another appropriate solution.
Delivery Issues
If you have not received your completed digital product within the expected timeframe, please check your:
- Email inbox
- Spam or junk folder
- Customer account or download section
- Email address entered during checkout
If you still cannot locate your files, please contact our customer support team with your order information.
If a completed product was delivered to the email address or account information provided by the customer but was not received because the information was incorrect, we will make reasonable efforts to resend the files after the correct information is provided.
Customer Responsibilities
Customers are responsible for providing accurate information and responding to reasonable requests for project details, feedback, revisions, and approvals.
We are not responsible for delays caused by:
- Incomplete or inaccurate project instructions
- Missing reference materials
- Delayed customer responses
- Changes to the original project requirements
- Delayed approval of drafts or previews
- Incorrect customer contact information
No Physical Shipping
Unless expressly stated otherwise, our graphic design, digital artwork, and downloadable products are digital products.
No physical shipping charges, courier services, tracking numbers, or physical delivery are required for digital-only orders.
Delays Outside Our Control
We are not responsible for reasonable delays caused by circumstances outside our control, including major technical failures, internet or hosting disruptions, payment processing delays, platform outages, natural disasters, government restrictions, or other unforeseen events.
If a significant delay affects your order, we will make reasonable efforts to communicate with you and complete delivery as soon as reasonably possible.
Order Changes
If you need to change your project instructions after placing an order, please contact us as soon as possible.
We will attempt to accommodate reasonable changes before substantial work has been completed. Major changes to an existing project may result in additional charges or an adjusted completion timeframe.
Cancellations and Refunds
Cancellation and refund eligibility for digital products and custom artwork is governed by our Refund & Cancellation Policy.
Because custom artwork and digital design services involve creative work performed specifically for the customer, cancellation or refund eligibility may depend on whether work has already started or the final files have already been delivered.
Policy Updates
We reserve the right to update this Digital Delivery Policy from time to time to reflect changes in our products, services, delivery methods, or business practices.
Any updated version will be posted on our website and will become effective when published unless otherwise stated.
Contact Us
If you have questions about your order, project status, digital delivery, or completed files, please contact us using the contact information provided on our website.
By purchasing a digital product or custom creative service through our website, you acknowledge that you have read and understood this Digital Delivery Policy.
