We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase a digital product, commission artwork or graphic design services, or otherwise use our services.
Information We Collect
When you place an order, purchase a digital product, request custom artwork, or contact us, we may collect information such as your:
- Name
- Email address
- Phone number, where applicable
- Billing information
- Order and transaction details
- Design requirements and project instructions
- Reference images, files, text, or other materials you voluntarily provide
- Communications with our customer support or design team
We collect this information only when reasonably necessary to process your order, create and deliver your digital product or artwork, and provide customer support.
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, device information, pages visited, referral information, and general website usage data.
This information may be used to maintain website functionality, analyze performance, understand how visitors interact with our website, prevent fraudulent activity, and improve the overall customer experience.
How We Use Your Information
We may use your personal information to:
- Process digital product and custom design orders
- Create commissioned artwork and graphic designs
- Communicate with you regarding project requirements
- Provide drafts, revisions, previews, and completed digital files
- Deliver purchased digital products electronically
- Process payments and maintain transaction records
- Provide customer support
- Handle cancellations, disputes, or refunds where applicable
- Improve our digital products, artwork, services, and website
- Detect and prevent fraud, abuse, and unauthorized transactions
- Comply with applicable legal and regulatory requirements
Digital Product and Artwork Delivery
Our products and services may include digital artwork, illustrations, graphic designs, custom portraits, character artwork, logos, streaming graphics, emotes, banners, social media graphics, and other downloadable or electronically delivered creative products.
Because these products are digital, completed files may be delivered through email, customer accounts, download links, cloud storage links, or other electronic delivery methods.
We may retain reasonable records of order details, project communications, design requirements, revisions, and digital delivery to provide customer support and maintain accurate transaction records.
Customer-Provided Content
For custom artwork and graphic design projects, you may voluntarily provide reference images, photographs, logos, text, characters, design concepts, or other materials required to complete your project.
We use these materials primarily for fulfilling your requested service and communicating with you about your project.
You should only provide materials that you have the right or permission to use and share with us.
Payment Information
Payments may be processed through third-party payment processors. Depending on the payment method used, payment providers may collect information necessary to authorize and process your transaction.
We generally do not directly store complete payment card information when transactions are processed securely by third-party payment providers.
Communications
If you provide your email address or phone number, we may use it to communicate with you regarding:
- Order confirmations
- Design requirements
- Project updates
- Revision requests
- Digital file delivery
- Payment or transaction matters
- Customer support
With your permission, we may also send promotional messages, special offers, discounts, or information about new digital products and creative services. You may request to stop receiving promotional communications at any time.
Sharing of Information
We may share information with trusted third-party service providers when reasonably necessary to operate our business and provide our services. These providers may include:
- Payment processors
- Website hosting providers
- Email and communication services
- Cloud storage or digital file delivery providers
- Analytics providers
- Fraud prevention and security services
- Customer support providers
We provide these parties only with information reasonably necessary for them to perform their respective services.
We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes.
Legal Requirements and Fraud Prevention
We may disclose personal information when required by applicable law, legal process, court order, or government authority.
We may also use or disclose information when reasonably necessary to protect our business, customers, intellectual property, website, payment accounts, or services from fraud, abuse, security threats, unauthorized transactions, or other unlawful activities.
Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information and customer-provided digital materials against unauthorized access, misuse, loss, alteration, or disclosure.
However, no electronic storage or internet transmission method can be guaranteed to be completely secure.
Cookies and Analytics
Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand website traffic, measure performance, and improve the customer experience.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.
Data Retention
We retain personal information, transaction records, project information, communications, and other relevant data only for as long as reasonably necessary to:
- Complete and support your digital order
- Provide requested revisions or customer support
- Maintain transaction and accounting records
- Prevent fraud and abuse
- Resolve disputes
- Protect legitimate business interests
- Meet applicable legal requirements
Your Privacy Rights
Depending on applicable law, you may contact us to:
- Request information about personal data we hold about you
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Withdraw certain marketing permissions
Some information may need to be retained for legal, accounting, fraud prevention, transaction verification, dispute resolution, or other legitimate business purposes.
Third-Party Websites and Services
Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.
We are not responsible for the privacy, security, or content practices of third-party websites or services. We recommend reviewing their respective privacy policies before providing personal information.
Children’s Privacy
Our services are not intended to knowingly collect personal information from children without appropriate authorization or consent where required.
If you believe a child has provided personal information to us without appropriate permission, please contact us so that we can review the matter and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our digital products, creative services, business practices, technology, or applicable legal requirements.
Any revised Privacy Policy will be posted on our website and will become effective when published unless otherwise stated.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using the contact information provided on our website.
By using our website, purchasing a digital product, commissioning artwork or graphic design services, or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy
