We want you to be satisfied with the digital products and creative services you purchase from us. Because our products and services are digital and may include custom-made artwork, graphic design, and downloadable files, returns are not possible in the same way as they are for physical products.
This Refund & Cancellation Policy explains when cancellations, revisions, replacements, or refunds may be available.
Digital Products
Our products and services may include digital artwork, illustrations, custom portraits, character artwork, logos, emotes, banners, streaming graphics, social media designs, digital graphics, downloadable files, and other electronically delivered creative products.
Because digital products cannot physically be returned once they have been delivered, downloaded, accessed, or provided to the customer, completed digital products are generally non-returnable.
Custom Artwork & Graphic Design
Custom and personalized artwork is created specifically according to the customer’s instructions, references, preferences, and project requirements.
Once work on a custom project has started, the order may not be eligible for a full refund because time, creative effort, and resources have already been dedicated to the project.
If you experience an issue with your completed artwork or design, please contact our customer support team and provide your order number and a clear explanation of the issue.
We will review the request and determine an appropriate solution based on the circumstances.
Order Cancellations
Customers may request cancellation before work begins on a custom project.
If the cancellation request is received before any design or artwork work has started, the order may be eligible for a full refund.
If work has already started, a full refund may not be available. Depending on the amount of work completed, we may provide a partial refund at our discretion after accounting for the work already performed.
Once the final digital product has been completed and delivered, cancellation is generally not available.
Revisions
For custom graphic design and artwork orders, reasonable revisions may be available according to the package, product description, or agreement applicable to the order.
Revision requests should relate to the original instructions and design requirements provided when the order was placed.
A request that substantially changes the original concept, character, composition, style, scope, or project requirements may be considered additional work and may require an additional fee.
Incorrect or Defective Digital Files
If you receive:
- The wrong digital file
- A corrupted or unusable file
- An incomplete delivery
- A file that cannot be opened because of an error on our part
- A final product that materially differs from the agreed project requirements
please contact us as soon as reasonably possible.
We may ask for screenshots, error messages, or other information necessary to verify and resolve the issue.
When the issue is confirmed, we may provide a corrected file, replacement file, revision, redelivery, store credit, partial refund, or full refund, depending on the circumstances.
Downloadable and Premade Digital Products
Premade or instantly downloadable digital products generally become non-refundable once the product has been downloaded, accessed, or delivered.
If a technical issue prevents you from accessing or using the purchased file, please contact us. We will make reasonable efforts to correct the issue or provide a working replacement.
Change of Mind
Refunds are generally not provided for completed digital products or custom artwork simply because the customer:
- Changes their mind
- No longer needs the product
- Chooses not to use the completed artwork
- Provides incorrect information or references
- Purchases the wrong digital product
- Changes their preferred style after approving the original direction
We encourage customers to carefully review product descriptions, examples, project requirements, and order details before completing a purchase.
Customer Approval
For certain custom projects, we may provide previews, drafts, or proofs for customer review.
Customers are responsible for reviewing these materials carefully and requesting necessary corrections before final approval.
Once a customer approves a final design and the completed digital files are delivered, refunds based on elements that were previously reviewed and approved may not be available.
Customer-Provided Information
Customers are responsible for providing accurate project instructions, text, names, dimensions, reference materials, and other information required to complete their order.
We are not responsible for errors resulting directly from incorrect information supplied or approved by the customer.
If changes are requested after final delivery because incorrect information was originally provided by the customer, additional charges may apply.
Missed Deadlines or Non-Delivery
If we are unable to complete or deliver a paid custom project within the agreed timeframe, please contact us.
We will review the circumstances and may provide an updated delivery timeframe, alternative solution, partial refund, or full refund where appropriate.
If a completed file was sent but the customer did not receive it because of an email, download, or technical issue, we may resend the digital files rather than issue a refund.
Refund Method
Approved refunds will generally be issued to the original payment method whenever possible.
After a refund has been processed by us, additional processing time may be required by the payment processor, bank, card issuer, or financial institution before the funds appear in the customer’s account.
We do not control processing times imposed by third-party payment providers or financial institutions.
Fraud, Abuse, and Unauthorized Use
We reserve the right to refuse a refund, cancellation, replacement, or revision request when there is reasonable evidence of fraud, abuse, unauthorized activity, misuse of delivered digital files, or abuse of this policy.
Downloading, receiving, using, publishing, or otherwise benefiting from completed digital artwork while attempting to obtain an improper refund may result in the refund request being denied where permitted by applicable law.
Payment Disputes
If you have a problem with your order, we encourage you to contact our customer support team first so that we have an opportunity to investigate and resolve the issue.
We maintain reasonable records relating to orders, payments, project requirements, customer communications, revisions, approvals, and electronic delivery of completed digital products.
Exceptions Required by Law
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable law.
Where applicable consumer protection laws provide additional cancellation, refund, or other rights, those legal requirements will apply.
Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes in our digital products, creative services, business practices, or legal requirements.
Any updated version will be posted on our website and will become effective when published unless otherwise stated.
Contact Us
If you have questions about a digital product, custom artwork, cancellation, revision, or refund request, please contact us using the contact information provided on our website.
By purchasing a digital product or commissioning artwork or graphic design services from us, you acknowledge that you have read and understood this Refund & Cancellation Policy.
